Many businesses find themselves stuck in what we call the "Gen AI paradox": almost eight in ten are using AI, but very few are seeing real results in their operations. The key to change? Agentic AI: a new generation of AI that doesn't just assist, but actively picks up tasks and makes decisions autonomously.
With these intelligent AI colleagues, organisations can have complex processes executed entirely automatically, connect systems and make real-time decisions. This not only delivers time savings and efficiency, but also opens the door to new ways of working and additional revenue streams.
Why does this matter?
Simply adding AI tools to existing processes is not enough. This report outlines the steps needed to genuinely benefit from Agentic AI:
- Strategic reinvention: This is no longer about small AI experiments, but about redesigning entire processes. Don't ask: "Where can I use AI?" but rather: "What does this role look like when AI handles 60% of the work?"
- A solid foundation: To allow hundreds of AI agents to collaborate safely and efficiently, a new technical foundation is required — a kind of digital infrastructure that enables growth without risk.
- The human factor: Technology is not the biggest obstacle; culture and people are. Organisations must develop new roles and ways of working, and build trust in autonomous AI.
Podcast: Listen to the 7-minute summary of the report.
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Download the full report here.
Source: McKinsey – "Seizing the agentic AI advantage".